Azure Portal Cache – Troubleshooting in Azure Portal

Azure Portal Cache – Troubleshooting in Azure Portal

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Sometimes you discover thing, you did not expect…or even nobody has talked about before.

One of those things is the Azure Portal Cache


Some time ago i was at a customer implementing Azure Site Recovery. I configured ASR like i always did, but at the selection of the configured vCenter Server there was a surprise waiting for me.

Dropdown Issue due to Portal Cache

The Server was listed like expected, but I was not able to select it. Everytime I chose my server the field remained blank. So I was not able to proceed with my configuration.

Last week another case where I had to help one of my colleagues. My colleague was not able to create new Storage accounts in Azure Portal using an EA-subscription. While he was trying to create the account he received the message, that is Subscription is not available for Azure Resource Manager Resources …. so obviously bullsh…


So like everybody would do, I tried different browsers without success. I tried different PCs at least…but also no success

So I came to the conclusion that this must be an issue in Azure –> so I opened a support case

Solution- Portal Cache Reset

After sending some logs back and forth i received the helping hand from the Product Group (that’s the good thing on beeing an MVP)

They told me to reset the Azure Portal Cache. I never heard of this before and never recognized the button doing this:

Portal Cache Reset Button
When clicking this button you will not only reset the default Dashboard…it will also remove all cached data. So DropDowns are reloaded and data is gathered again. This was the solution to both of my problems above and also the solution for several issues I recognized, especially after an Update was made to Azure Portal

P.S.: All Custom Dashboards will keep unchanged.

About the author:

Ich bin Eric Berg und bin Principal IT-Architekt im Bereich Microsoft Modern Workplace and Datacenter un Microsoft P-TSP für Azure und Modern Desktop. Seit 2015 bin ich Cloud and Datacenter Management MVP. Ich bin Organisator des Azure Thüringen Meetups und Sprecher auf Events wie der ExpertsLive Europe, CDC Germany und Microsoft Ignite. Alle Gedanken, Meinungen und Ideen auf dieser Website sind von mir und spiegeln nicht die Haltung meines Arbeitgebers oder von Microsoft wieder.

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