Sometimes you discover thing, you did not expect…or even nobody has talked about before. One of those things is the Azure Portal Cache Background Some time ago i was at a customer implementing Azure Site Recovery. I configured ASR like i always did, but at the selection of the configured vCenter Server there was a…
Microsoft has released Update Rollup 8 for System Center 2012 R2 Service Manager recently.
Not as i expected there is just a download for the new Self Service Portal available. On the download page is a links to KB3096383 ….but there is no Content.
I wrote about the new Portal in an earlier article
So lets have a look on the bits now:
Prerequisite for installing the new portal is, that your SCSM infrastructure is already updated to Update Rollup 7!
Microsoft provides an installation guide in TechNet: Deploy the New Self-Service Portal
There is written, that yuoo have to update to UR8 before you can install the new Service Portal…but there is now download for it…
So let us install it anyway:
First you have to add the IIS-role and ASP.NET 4.5 Feature. Also you have to enable several IIS role services.
With everything in place you can start the installation:
After successfull installation we can open the new Service Portal with the chosen Port.
Self Service Portal
Some Basic Settings can be edited in ISS console:
In my first tests i have found some issues, that are also confirmed by some fellow MVPs:
- if installer is not run as an Administrator, the following issue occurs:
- documantation is useless and incomplete
- If you create an incident in the portal the affacted user is the WebSite Service Account and not the user who had opended the website
- if you try to cancel Service requests with reguired fields…this is not possible because the required fields are not filled
If there are some more issues, please send me a mail, comment this article, etc. I will send full Feedback to the product group
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